WikiPhone:Contact us: Difference between revisions

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-=== General contact ===
+To contact WikiPhone, use any of the available methods listed on this page.
-Email: contact@telephones.wiki
-Telephone: +1 (877) 595-0745
+For information about WikiPhone services available over telephone, view Dial in.
+Using WikiPhone contacts is for official support and business inquires only. If you are trying to reach a staff member for non-WikiPhone matters, use their personal contacts.
 === Support tickets ===
-{{#ifanon:
+{{#ifanon:You must be logged in to submit support tickets via our website.|[[Special:MyTickets|You can submit and view your support tickets, at the support tickets page]]}}
-| You must be logged into an account to submit support tickets.
-| [[Special:MyTickets|You can submit and view your support tickets, at the support tickets page]]
+You can also submit support tickets in our Discord server.
-}}
+=== Email ===
+contact@telephones.wiki
+=== Telephone ===
+==== NANP PSTN ====
+For callers located in the United States & Canada, +1 (877) 595-0745 is our primary contact number.
+We also have several local numbers across the country for local callers.
+{| class="wikitable"
+|+
+!RATECENTER
+!NUMBER
+!CALLER MUST BE IN AREA CODE
+|-
+|Toll Free (US/CAN)
+| +1 (877) 595-0745
+|NO
+|-
+|New York City Zone 1
+| +1 (332) 310-8570
+|NO
+|-
+|Washington, DC
+| +1 (202) 600-2898
+|NO
+|-
+|New Haven, CT
+| +1 (203) 902-6104
+|NO
+|-
+|Seneca, KS
+| +1 (785) 330-9685
+|NO
+|-
+|Media, PA
+| +1 (610) 548-3664
+|NO
+|-
+|Olympia, WA
+| +1 (360) 810-8730
+|NO
+|-
+|Boise, ID
+| +1 (208) 248-6340
+|NO
+|}
+==== Collecters networks ====
+We are connected to several telephone collecters networks. While the number block differs per network, line numbers are universal across all networks. You can contact us through the following telephone collecters networks:
+{| class="wikitable"
+|+
+!NETWORK
+!BLOCK
+|-
+|CSPNet
+|946
+|-
+|PhreakNet
+|946
+|}
+You can reach a staff member directly via their extension directly. (ex: NXX-1000). Or use one of the following numbers to reach a deparment/ring group:
+{| class="wikitable"
+|+
+!NUMBER
+!DEPT
+|-
+|0000
+|Main Menu
+|-
+|0010
+|Operator
+|-
+|0009
+|General inquries
+|-
+|0004
+|Directory (Dial-by-name)
+|-
+|0003
+|Techincal support & Account support or recovery
+|-
+|0005
+|Report an issue (such as  bug, feature request, abuse, or vandalism)
+|-
+|0006
+|Information about WikiPhone
+|}
+==== Business Hours ====
+WikiPhone is a volunteer project. In order to let staff members have personal time, department/ring group calls about non-urgent matters will go to voicemail outside of business hours. Bussines hours are desgined around regular work, school, and church hours in all timezones across the mainland United States. Calls will always go to voicemail on hoildays in the United States and Canada. WikiPhone opreates in Eastern Time.
+{| class="wikitable"
+|+In Eastern Time:
+!DAY
+!HOURS
+|-
+|Monday-Thursday
+|12:00 PM -  9:00 PM
+|-
+|Friday
+|12:00 PM - 11:30 PM
+|-
+|Saturday
+|9:00 AM - 11:30 PM
+|-
+|Sunday
+|2:30 PM - 9:00 PM
+|}
+== Staff Directory ==
+=== '''Chris Hendrix''' ===
+'''Founder, Head Administrator'''
-You can also submit support tickets in our Discord server.
+''chrishendrix@telephones.wiki''
+''Extension 1000''